Refund Policy

1. Subscription Refunds

Monthly Subscriptions:

• Monthly subscriptions are generally non-refundable
• If you cancel, your plan remains active until end of current billing period
• No partial month refunds

Annual Subscriptions:

• Annual subscriptions are eligible for a full refund within 7 days of purchase, provided the request is submitted within the refund window.
• After 7 days from purchase, annual subscription payments become non-refundable.

2. When We Do Offer Refunds

We will consider refunds in these cases:

• ✅ Technical Issues:
  If our platform was completely inaccessible for more than 72 continuous hours due to our fault, we will provide a prorated refund for downtime period.
• ✅ Duplicate Charges:
  If you were charged twice for the same subscription, we will immediately refund the duplicate charge.
• ✅ Unauthorized Charges:
  If you notice a charge you did not authorize, contact us within 7 days. We will investigate and refund if confirmed unauthorized.
• ✅ Annual Plan — First 7 Days:
  Not happy after buying annual plan? Contact us within 7 days for a full refund. No questions asked.

3. Non-Refundable Situations

• ❌ Change of mind after 7 days
• ❌ Not using the platform after purchase
• ❌ Features not meeting expectations (check our feature list before buying)
• ❌ Business closure
• ❌ Upgrading or downgrading plans
• ❌ Monthly subscription fees

4. How to Request a Refund

Step 1: Email us at support@loyalloop.in

• Subject: Refund Request — LoyalLoop
• Include:
  • Your registered email address
  • Reason for refund request
  • Transaction ID or date of charge
  • Any supporting details

Step 2: We will review your request within 3 business days

Step 3: If approved, refund processed within 5-7 business days to original payment method

5. Enterprise Plans

Enterprise plan refunds are handled case by case as per your custom contract terms. Please contact your dedicated account manager.

6. Contact Us

For refund requests or questions:

• Email: support@loyalloop.in
• Support available through registered support email.
• Response Time: Within 3 business days