Terms of Service

1. About LoyalLoop

LoyalLoop ("Platform", "we", "us") is a digital loyalty card SaaS platform that helps Indian businesses manage customer loyalty programs. These terms govern your use of our platform at loyalloop.in.

2. Eligibility

To use LoyalLoop you must:

• Be at least 18 years of age
• Be a legitimate business operating in India
• Provide accurate business information during signup
• Have a valid payment method for paid plans

3. Account Registration

Business Accounts:

• You must provide accurate business information
• You are responsible for maintaining account security
• You must not share your login credentials
• One account per business (additional locations available on Pro/Enterprise plans)

Customer Accounts:

• Customers register using name and phone number
• Customers are responsible for their 4-digit PIN
• One loyalty card per customer per business

4. Subscription Plans and Payments

Available Plans:

• Growth: ₹799/month or ₹7,999/year
• Pro: ₹1,499/month or ₹14,999/year
• Enterprise: Custom pricing (contact us)

Billing:

• Subscriptions are billed in advance
• Payments processed securely via Razorpay
• All prices are in Indian Rupees (INR)
• Annual plans billed once per year

Recurring subscriptions are processed through Razorpay's RBI-compliant e-mandate system. Customers may receive pre-debit notifications and mandate-related alerts as required under applicable RBI regulations.

Failed Payments:

• We will retry failed payments 3 times
• Account may be downgraded after failed payment
• You will receive email notification for payment failures

5. Refunds

Please refer to our Refund Policy at loyalloop.in/refund-policy

6. Acceptable Use

You agree NOT to:

• Use LoyalLoop for illegal activities
• Manipulate loyalty points fraudulently
• Create fake customer accounts
• Attempt to hack or exploit the platform
• Resell or sublicense LoyalLoop services
• Use automated bots or scripts
• Violate any Indian laws or regulations

7. Platform Availability

• We aim for 99.9% uptime
• Scheduled maintenance will be announced in advance
• We are not liable for downtime beyond our control
• Enterprise plans include SLA guarantees

8. Data and Privacy

Your data is handled as described in our Privacy Policy at loyalloop.in/privacy-policy. You own your business data. We process it only to provide our services.

9. Intellectual Property

• LoyalLoop brand, logo, and platform are our intellectual property
• You retain ownership of your business data and customer data
• You grant us license to process your data to provide services
• You may not copy, modify, or reverse engineer our platform

10. Plan Limits and Features

Each plan has specific limits:

• Growth: 100 customers, 2 staff, 1 location
• Pro: Unlimited customers and staff, 3 locations
• Enterprise: Unlimited everything

Exceeding plan limits will prompt you to upgrade. We will not delete your data if limits are exceeded, but new additions will be blocked until upgrade.

11. Account Termination

You may cancel anytime:

• Cancel from dashboard billing section
• Data available for 30 days after cancellation
• After 30 days, data permanently deleted

We may terminate accounts for:

• Violation of these terms
• Fraudulent activity
• Non-payment after multiple retries
• Abusive behavior toward our team

12. Limitation of Liability

LoyalLoop is not liable for:

• Loss of business revenue
• Customer disputes with your business
• Data loss due to user error
• Third-party service failures
• Force majeure events

Our maximum liability is limited to the amount paid by you in the last 3 months.

13. Governing Law

These terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of courts located in Haryana, India.

14. Changes to Terms

We may update these terms. Significant changes will be notified via email 14 days in advance. Continued use after changes means acceptance.

15. Contact Us

For terms-related questions:

• Email: support@loyalloop.in
• Support available through registered support email.